30 Ready To Use Apology Letter Templates [Examples and Samples]

free apology letter 4

An apology letter is a helpful tool written for various purposes. It is a formal letter that states your apology and shows your sincerity. This letter is used for various kinds of transactions and situations. Additionally, writing this letter is not easy, it’s challenging.

Why writing an apology letter is challenging?

Apologizing makes everyone uncomfortable. Writing this letter is challenging because no one want to admit his mistake doing this may have a negative reflection of his character. Some other reasons are;

  • People think that if they make mistakes they are consider bad people.
  • They feel ashamed and that’s why they refuse to admit to the wrongdoing.
  • People worry that apologizing means that they are fully responsible for what happened.

Hence, sending an apology letter to customers or to other people can convey a better message. You may also like Appreciation Letter.

Reasons for writing an apology letter:

The different reasons for writing an apology letter are;

  • The letter is written to the customer by the manufacturing company for a product that either’s damaged or defective.
  • To a client by the company for sending an incomplete package.
  • It is also sent to the customers for making mistakes in invoices, billing, job orders, and quotations.
  • An individual also write this letter for apologizing for making late payments.
  • Student can send this letter to the teacher for missing a deadline.
  • Because of delayed shipping of order products a merchant sends apology letter.
  • If a person violates the terms and conditions of the partnership agreement, he could apologize by sending this letter.

However, the reasons are both professional and personal in nature.

Different types of apology letters:

Here are different types of apology letter that you may write;

Personal apology letter:

Sometime you have done something wrong to a friend or a family member. Then, write an apology letter that is personal in nature. Try to avoid excuses in the letter. You should show that you are sincere and you are improving yourself.

Corporate or business apology letter:

It is a formal apology letter that comes from different people such as companies, employees, and business owners.

Third-party apology letter:

This type of letter comes from a supervisor or a manager when their subordinates made mistake and they have to apologize to the clients on his behalf. In this letter, instead of blaming your subordinate take responsibility for the mistake.

Group apology letter:

Sometimes you have to apologize a whole group so use general language to address the members of the group.

Some other types of apology letters depending on the letter’s purpose are;

  • Cheating
  • Misbehavior
  • Missed meetings or interviews
  • Food complaints
  • Business errors

Basic information to include in your letter:

Let us discuss what to include in your apology letter;

  • At first, say sorry.
  • Admit the mistake you have done. You have to show that you are taking full responsibility of the action.
  • Discuss the entire situation briefly and instead of blaming other people focus on what you have done.
  • Let the person know that you have a plan to correct your mistakes.
  • In the end, ask the person’s forgiveness and prove your sincerity.

How to write an apology letter?

Here are some tips that will help you to write an effective apology letter;

  • Take a start by establishing the purpose of a letter. While composing formal letters, it is the first step. By describing the purpose of letter you can inform the recipient of what to expect after reading the entire document.
  • Next, briefly describe your mistake and any other things you are sorry about. This is the very important step. It sets the mood of letter and allows the recipient to understand the letter properly.
  • Then, provide a precise explanation of the mistake. Define the facts about the incident. Outline all the facts chronologically without going into detail.
  • Admit the wrong thing you have done so that the recipient knows that you are aware and understand you have disappointed or hurt him. Thus, this step mends things between you and reconnects you with the recipient.
  • You can also suggest solutions to the issues. When you provide suggestions it indicates you know a fact that you are the reason for the problem. In business transactions, this step is important.
  • Never end your letter with simple apology especially in case of business apology letter. Add a statement about you want to maintain professional relationship with the letter’s recipient. Additionally, make sure that you will provide better service in the future.
  • You should be very specific when explaining the reason for apologizing. Don’t add any unnecessary details because it may mislead the recipient and can cause confusion.
  • By accepting the responsibility for your mistakes ends the letter. If you stay humble and avoid blaming others then offended people would accept your apology letter.
  • Don’t make promises because you might not be able to fulfill those promises.
  • Finally, you have to use the words carefully that ensures you sound professional and sincere and also the recipient will forgive you. You should also check 20+ Free Thank You Letter for Job Offer.


In conclusion, an apology letter is a formal document that makes you able to state your apology and show your sincerity. You have to use a more formal tone and format in case of writing an apology letter for customers or a business. It’s your responsibility if you have done wrong then admits it and acts professionally. However, some people don’t want to admit their mistakes because they think doing this may have a negative reflection of their character. But with the help of an apology letter, you can convey a better message to customers or people.

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