25+ Free Business Hours Templates [MS Word]

merry christmas and happy new year business hours template

Business hours template is a document that contains the opening and closing time for the business. This information is helpful for the clients so that they understand well the best time to visit the business. However, business hours start from 8 am to 5 pm in most countries other than the USA, UK, Canada, and Australia as in these countries business hours start from 9 am and closes at 5 pm. This document also provides instructions to the employees on the time to report to work and the time to depart.

What identifies business hours?

Below are the common factors that identify business hours including;


The business world is a competitive field. Every company scrambles for whatever business opportunity avails itself. For increase profitability, businesses extend their business hours to capitalize on available opportunities. They usually extend from the traditional 5 pm closing time to between 8 pm and 10 pm.

Change of shopping styles:

Some people change their shopping hours due to different dynamics of life such as employment, higher education, etc. More people refer to t stores in the evening or night within the last decade. The individuals whom off timing from work is 8 pm, they typically find it easier to visit the supermarket or local store on their way home. The behavior of shoppers is also affected by the working in shifts. This is because they will prefer shopping after their shift.

Moreover, the change in shopping styles also affects the market businesses. The shopkeeper who closes his shop at 6 pm will miss the client who shops at 8 pm. Therefore, the retailer has to change his business hours for the sake of such type of shoppers.

Technological development:

Technology has changed the way people communicate. Business transactions like order requests, payments, online shopping, deliveries, and other service-related issues now do in different ways due to technology. Now, you can do shopping online and place an order and make payment at any time. As a result, businesses are making modification in their business hours to accommodate online traffic.

Seasonal businesses:

Seasonal businesses like the naturally seasonal tourism industry adjust their business hours and may even operate for 24 hours during the high seasons. Additionally, during Halloween, Christmas season, and black Friday businesses adjust their hours to avail more clients both physically and online.

So, businesses have to adjust themselves according to client demands and extend their business hours when clients modify their shopping style and shopping hours. To have all happy customers around, all businesses must have the necessary software and gadgets, add more staff, and adjust on stocking hours and service delivery. You may also like Professional Meeting Minutes Templates.

The importance of business hours template:

Business hours play an important role communicating to your customers and improve your relationship with your clients. Below is the importance of business hours template;

  • By providing information to clients on what hours your business opens and the closing time, business you can improve customer services. When clients know that what hours they can call or visit your business then they will stay in your timeframes. A client will feel discourage when they call you and keeps ringing without being answered or gets no response.
  • When you have to change business hours because of pick seasons or due to a modification in shopping trends, this template informs your clients about these changes.
  • By learning your opening and closing time, clients will adjust or visit your business during the operational hours and this helps in increasing sales volumes.

Different types of business hours template:

There are different types of business hours templates on the basis of type of business and the number of employees you manage. Usually, a single business has two or three templates for clients, employees, and seasons. Some different types of business hours template are;

Office hour’s template:

This type of template is made for clients. It gives them knowledge on what time your business opens and what time it closes. Then, they visit or call you accordingly.

Employee business hours template:

As its name implies, this template is made for employees and for the company that works in shifts. This is an internal document that indicates employees when each shift starts and when it ends. May be the shifts in your company are divided into six hours each and have names such as the first shift, second shift, third shift, and so on.

For instance, if an employer ask a certain employee to report on the third shift then by having this document the employee will surely know the timing of that shift let’s say, 3 pm to 9 pm. On the duty rooster, the employee should sign on the business hours shift they were allocated, the reporting time, and their departure time. This must correspond with the business hours for a certain shift.

Holiday hours template:

During the high seasons such as the Christmas season, Halloween, and black Friday, this template is used. This type of template is also prepared when the number of tourist increase during hot summers. The main purpose of this template is to inform clients on extended opening and closing times. When the holiday season is over, the business comes back to its traditional business operation templates.

Special case business hours template:

This template is used during the following seasonal games;

  • the world cup
  • athletics
  • global conferences
  • population census season


In conclusion, a business hours template should be changed as your business grows and seasons change. This document assists you in improving your relationship with your clients. It is a valuable source that plays an important role in communicating to your clients. You can download your business hours template online or make your own and then customize it to fit your needs.

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